When you place an order, Thrivvy arranges pickup of the item from the seller’s doorstep via our shipping partner Aramex. The item is sent to our warehouse, where it is verified, inspected, and cleaned. Only after passing inspection do we ship it to you. This ensures you always receive authentic, quality-checked items.

All items are thoroughly inspected and verified by Thrivvy before being shipped to buyers. For branded items, authenticity checks are conducted at all times. Sellers must provide clear photos of tags and labels, along with any available proof of authenticity. If an item fails inspection or verification at any stage, it will not be shipped to the buyer and will be returned directly to the seller.

Delivery may take up to 7 days. This time allows:

- Item pickup from the seller
-Inspection & cleaning at Thrivvy warehouse
-Final shipment to you

Buyers pay the delivery fees on top of the order price at checkout.

Return Window

Buyers may request a return within 24 hours after receiving their order. Requests submitted after this period will not be accepted.

Return Conditions

To be eligible for a return:

• The item must be in the same condition as received (unworn, unused, no extra wear, with tags).
  
• The item must be clean and free from additional damage.
  
• Proof of purchase / order number must be provided.
  

Return Process

How to request a return

To initiate a return, please contact us via Instagram, WhatsApp, or email at marketing@thrivvy.fashion within 24 hours of delivery.

Inspection & verification

All items are carefully inspected and verified at Thrivvy’s warehouse before shipping to ensure authenticity and quality.

For branded items, authenticity checks are conducted at all times, and any authenticity mismatch results in automatic rejection and return to the seller.

Because this inspection and verification process is already completed before delivery, a return service fee applies to buyer-initiated returns.

Return fee

For buyer-initiated returns (e.g., change of mind or item doesn’t fit), Thrivvy covers the return shipping cost for both the buyer and the seller. Therefore, a 150 EGP non-refundable return service fee applies.

This fee covers authentication, inspection, and two-way logistics already completed before delivery and will be deducted from the refund amount once the return is approved.

After return

Once the item is returned to Thrivvy’s warehouse, it will undergo re-inspection and verification:

• If the return is approved, the refund will be issued.
  
• If the return fails inspection (item not in the same condition, missing tags, additional wear, etc.), the refund will be denied, and the buyer will be required to cover delivery fees to have the item shipped back.
  

Refund Method

Refunds are issued to the original payment method, except for cash on delivery payments, which will be refunded via Instapay or mobile wallet transfer only.

Refund processing may take 7–10 business days after inspection.

Non-Returnable Items

Any item that is not in the same condition as when received, including items with missing tags, that are not clean, show extra wear, or have additional damage.

Exchanges

Exchanges are not available. If you would like a different item, a new order must be placed.

Damaged or Wrong Item

If you receive a damaged or incorrect item, please contact us immediately via instagram, whatsApp or email at marketing@thrivvy.fashion. Thrivvy will investigate and resolve the issue.

Disputes

Items are inspected and verified at Thrivvy’s warehouse before shipping to buyers. For this reason, buyers cannot dispute items that passed inspection and verification.

Thrivvy’s inspection and verification decision is final. Returns may still apply within the allowed timeframe and according to the policy above.

No. Exchanges are not available. Only returns are supported under the above conditions.

Refunds are processed via Instapay/mobile wallet transfer after the returned item has been received and verified by Thrivvy. Refunds Terms and condition apply.

Items are inspected and verified at Thrivvy’s warehouse before they are shipped to you. Because of this, buyers cannot dispute items that passed inspection. If you are not satisfied, you can still return it within the allowed timeframe according to terms and conditions.

We offer closet bundle discounts when you buy multiple items from the same seller in one order:

• Buy 2 items → 100 EGP OFF
• Buy 3 items → 200 EGP OFF
• Buy 4 items → 300 EGP OFF

This makes it cheaper to shop multiple pieces from the same seller’s closet!

Tracking and updates are sent only via WhatsApp, Instagram page or email (the contact details you provided at checkout). You’ll be notified at key steps: seller pickup, warehouse inspection, shipping to you.

Yes. All listed prices are inclusive of taxes.

Orders cannot be canceled once placed, as the pickup and inspection process begins immediately.

To ensure buyer safety, sellers cannot list:

• Used underwear
• Used Cosmetics
• Used Skin care products

Yes all prices are inclusive of taxes.

Tracking and status updates (pickup, inspection, shipment, payout) are provided only via WhatsApp or email to the contact details you supplied.

Prohibited items include used underwear, cosmetics, and skin care products. Do not list these items.

Reach out to Thrivvy via:

• Instagram Page
• Email: marketing@THRIVVY.FASHION

Always include your order number for faster support.

Thrivvy’s inspection process ensures:

• The item matches the listing description
• Authenticity check
• The condition is accurate (no stains, damages, undisclosed defects)
• The item is clean and safe for buyers

This protects you from fraud or misrepresentation.

If an item fails inspection, the order is canceled, and you are refunded immediately in case of credit card/mobile wallet payments (since the item never ships to you).

Currently, Thrivvy supports only Cash on Delivery (COD), Refunds for Cash on Delivery payments are always issued via instapay/mobile wallet transfer.